SalesVault Terms of Service (ToS)

3.1 AI Isolation Warranty: SalesVault warrants that Customer Data processed via the Google Gemini API occurs in a siloed, transactional environment. Customer Data is not used by SalesVault or its Subprocessors to train foundational Large Language Models (LLMs).

3.2 Limited Use Compliance: SalesVault's use and transfer of information received from Google APIs to any other app will strictly adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4.1 Account-Level Activation: SalesVault may grant a one-time free trial period of ten (10) calendar days per Customer Account (the "Trial Period"). The Trial Period commences immediately upon the initial login of the first Admin into a new Customer Account on the SalesVault platform.

4.2 Collective Duration: Any user subsequently joining the Customer Account—whether via direct invitation, domain-based auto-join, or domain-based approval—shall be subject to the original Trial Period. Access for such users shall terminate concurrently with the expiration of the initial 10-day trial period of the Customer Account activated by the first Admin.

4.3 Usage Restrictions: During the Trial Period, SalesVault reserves the right to restrict access to certain modules or certain functionalities or limit the allocation of free SalesVault AI Credits.

4.4 Post-Free Trial Transition: Upon expiration of the Trial Period, access to the Services will be suspended unless the Customer executes a paid subscription. All data remains subject to the Retention and Disposal Schedule in our Privacy Policy.

5.1 Subscription Allocation: Each subscription plan includes a fixed allocation of "SalesVault AI Credits" per billing cycle. Unused credits do not roll over to the next billing period unless explicitly stated in your plan.

5.2 Exhaustion and Top-Ups: Upon exhaustion of your allocated credits, AI-driven features may be restricted until the start of the next billing cycle or until additional "Top-Up" credits are purchased.

5.3 Purchase of Additional SalesVault AI Credits: You may purchase additional AI Credits at the then-current rates. All such purchases are final, non-refundable, and subject to the "No Refunds" policy in Section 10.6.

6.1 Global Availability: SalesVault is a global platform available to users and entities worldwide, subject to international trade compliance and sanctions. You are responsible for ensuring your use of the Services complies with local laws in your jurisdiction.

6.2 Google Workspace Exclusivity: SalesVault is engineered exclusively for Google Workspace users. Access via personal Gmail or third-party providers is strictly disallowed.

6.3 Self-Serve Nature: SalesVault is 100% self-serve. You are solely responsible for the configuration of your "Vaults", the management of your Google Workspace permissions, user permissions on the platform, and the accuracy and reliability of all data synced to the platform.

6.4 Corporate Governance: While individual users may manage their personal settings or delete their individual accounts, the Customer (the Organization) remains the Data Controller for all shared workspace data. The deletion of an individual user account does not automatically delete content shared within the Customer’s organization or Deal Rooms.

6.5 Account Security and Unauthorized Access: Users are solely responsible for maintaining the confidentiality of their Google Workspace credentials used for OAuth authentication. You are liable for all activities occurring under your Google Workspace and SalesVault accounts. SalesVault disclaims all liability for any loss, data breach, or unauthorized access resulting from user negligence, including weak credential management or failure to secure active sessions.

6.6 Distribution of Content and Links: You assume sole responsibility and liability for the distribution of any trackable "Content Link” URLs, shared "Deal Rooms", shared "RCOI/TCO Calculators" or shared videos generated through the platform. SalesVault is not responsible for unintended third-party access to Customer Content resulting from your distribution practices, insecure transmission channels, or the failure to implement available platform security configurations (e.g., password protection or link expiration).

7.1 Access Rights (Cloud Platform): SalesVault grants you a non-exclusive, non-transferable, revocable right to access and use our online, non-downloadable and installable software.

7.2 License Grant (Downloadable Software): SalesVault grants you a limited, non-exclusive, non-transferable license to use our downloadable software (Google Add-ons, Mobile Apps and Chrome Extensions) solely to interface with the SalesVault platform.

7.3 Customer Content: You retain all ownership of data, files, and CRM metrics synced to the platform.

8.2. eSignature Platforms: SalesVault may allow you to connect third-party eSignature services (e.g., DocuSign, Adobe Sign, Dropbox Sign, GetAccept, PandaDoc, Zoho Sign etc.) within Deal Rooms or Sales Proposals. You acknowledge that SalesVault is not a party to any agreement signed through these tools. You are solely responsible for the legal validity, enforceability, and execution of any documents sent for eSignature via these integrations.

8.3. Independent Relationship: These third-party services are not provided by SalesVault. Your use of such services is governed solely by your separate agreements with those providers. SalesVault does not warrant, support, or assume any liability for the uptime or data integrity of any third-party platform.

8.4. API "Read-Only" and Data Integrity: While SalesVault utilizes secure API "Read-Only" access for CRM data to protect your Source of Truth, you are solely responsible for ensuring your third-party configurations and permissions are correctly managed. SalesVault is not liable for data loss or unauthorized access resulting from your misconfiguration of third-party settings and access levels.

9.1 Restricted Activity: Users shall not upload "Sensitive Personal Information" (e.g., health data, biometric identifiers) or use the Services for fraudulent activity.

9.2 AI Responsibility & Accuracy: All AI-generated outputs are provided as drafts. Customers are solely responsible for reviewing and verifying the accuracy of AI-generated output before sharing it with third-party buyers or customers.

10.1. Pricing and Payment Processing: You agree to pay the fees associated with the subscription plan selected at purchase. All payments are processed via Stripe, Inc.

10.2. Subscription Term and Automatic Renewal: All SalesVault Services are provided on a subscription basis for a set term (e.g., monthly or annual). Unless otherwise specified on an Order Form, all subscriptions shall automatically renew for additional periods of the same duration. You authorize SalesVault (via Stripe, Inc.) to charge the then-current subscription fee to your designated payment method at the commencement of each renewal term.

10.7. Price Adjustments: SalesVault reserves the right to modify subscription pricing and pricing for additional AI Credits. We will provide at least thirty (30) days' notice of any price changes via the email address associated with your Admin(s) and Controller(s). Continued use of the Services after a price change takes effect constitutes agreement to the new pricing.

11.1. Infrastructure: 100% built on Google Cloud Platform (GCP) with AES-256 encryption at rest and TLS 1.2+ or TLS 1.3 in transit.

11.2. Limitation of Liability: To the maximum extent permitted by law, SalesVault's total aggregate liability shall not exceed the total amount of fees paid by the Customer in the twelve (12) months immediately preceding the event giving rise to the liability.

11.3. Risk Mitigation: SalesVault maintains an internal security program and financial resources designed to meet its remediation obligations as defined in the Data Processing Addendum (DPA).